Whereas the service is 5 stars I think you need to rethink customer convenience. I came in for an oil change, but without an adequate waiting area my desire to support local businesses is tested. To be honest, for a simple oil change I can go to one of those rapid oil change places and just wait in my car. To my good fortune the weather was okay in this instance. I didn't have to wander around in the rain or any other climatic nastiness. I know you are doing the best you can under these circumstances, so don't make too much out of this comment, but I think for the next oil change I may make a different choice - Especially since the next one will come in the middle of winter.