So I went to use my car that was in the garage to drive to Thanksgiving dinner and it wouldn't start. We ended up using our other vehicle, but I still had to deal with this on Friday. When I texted the SHOP, Tom replied back and said he would put me in touch with Molly who then set up a loaner car for me after my car was towed there on Black Friday when they were closed. These people are the definition of customer service. So impressed consistently!